Connecting customers can be a very valuable service as a Customer Success Manager. I was recently asked by one of my customer's to find out if any Ariba customers have experience with the scenario below:
Request: What is the best way to implement different 'Bill To' address names, defaulting based on company/location? They need a way to have different default company names based on Purchasing Unit and would like to know how other international customers are handling this aspect of the system.
Additional Info: Right now, they have a parameter set so that the legal entity aspect of all 'Bill To' addresses isThe XXXXX Companies, Inc." (based on the parameter "Application.Procure.CompanyName"). My customer will be rolling out P2P to its UK group shortly, which is why they need to have a separate legal entity on the 'Bill To' address on POs sent to suppliers. Otherwise, if the name does not match exactly, there could be issues with being able to collect Value Added Tax (VAT).
Any and all suggestions, comments or ideas would be appreciated.
Thanks in advance,
Beverly Dunn
Manager, Customer Success & Renewals
