I have a specific question on the grading that my scorecard is coming up with. Attached document are screen shots and the issue i'm facing, where I don't know where the 'grade' is actually coming from in the scorecard. The input by the user during the survey, gave much higher scores.
(ok i don't know how to attach my screen shots. i was pointed here to post my problem here, instead of connect.ariba.com discussion thread)