My company uses Webroot, a cloud-based internet proxy and content filter. Because they are cloud-based, when they perform load balancing our traffic may be routed through other servers in their farm. This causes my Ariba-perceived IP address to alter dramatically. Ariba looks upon this as a potential session hijack attempt and promptly terminates the session with an ominous warning.
This happens without warning and in purely random fashion. Ariba's stock answer is "talk with your IT department to adjust your settings." Well, my IT department is the one who selected the proxy/filter a year or more before we implemented Ariba. We are using SAP R/3 as our ERP and SAP SRM as our procurement app talking to Ariba.
Surely we can't be the only medium/large enterprise using a cloud-based proxy. Someone else must be doing it this way and is either suffering this same problem we are OR they've figured out a solution. I would love to hear from anyone who has/had this problem - especially if you have SOLVED it.
Kevin Campbell
Albemarle
